FAQ

FAQ
What is the Return and Exchange policy?
We guarantee the quality and workmanship of our products for 30 days from the day you receive your order. We shall accept returns of products in the event the product is defective, broken during shipping, or in the event an item is sent that is different from the item that was ordered. Buyer has 2 weeks from receipt of item(s) to notify Clayton Kendall of any issues with the product(s). We shall also accept returns of any stock item purchased for any reason as long as the item has not been used, washed, dry cleaned, worn or damaged. Buyer has two weeks from receipt of goods to return products to Vendor.

Pre-order Kits and individual pre-order items cannot be cancelled once the order is placed. Pre-order Kits and individual pre-order items are non-refundable, non-exchangeable, and non-returnable. Personalized items and custom orders cannot be returned unless they are defective. All Clearance items are not returnable or exchangeable as all sales are final. If you have a quality concern, please utilize the Order Resolution Process on the website (under My Account).

If the return is due to an error on the part of Clayton Kendall, we will issue a call tag to pick up the item(s) and pay the return shipping fees. Otherwise, you will be responsible for making the shipping arrangements and the associated cost. Any refund due will be issued when the item(s) are received.
Sales and use tax
Clayton Kendall is required to collect sales tax on orders shipped to states* that impose a sales tax, where our company has nexus. If your organization is exempt in any of these states or jurisdictions, please provide your customer service representative with a valid tax exemption or resale certificate before a purchase is made. Clayton Kendall is unable to reimburse sales tax once an order is approved.

* AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NJ, NV, NY, OH, OK, PA, SC, TX, UT, VA, WA, WI

In states where Clayton Kendall is not required to collect sales or use tax, please consult with your local tax professional to determine your responsibility to pay tax on your purchases.